Pre-Order, Returns, Warranty & Store Policies
Pre-Order & Refund Policy
Pre-Order Policy
What is a pre-order?
Some products sold by Krausecues are offered as pre-orders. This means the product is not yet in stock and is being produced as part of a scheduled production run.
By placing a pre-order, you acknowledge that:
- The product is not yet manufactured or ready to ship
- Your payment helps secure your cue from the upcoming production batch
- Delivery will take place at a later, clearly communicated date
Estimated delivery
For all pre-orders, the estimated shipping window will be clearly stated on the product page before purchase.
Current estimated shipping window: May–June 2026
Please note:
- This is an estimate, not a guaranteed delivery date
- Minor delays can occur due to manufacturing, quality control, or logistics
- If a significant delay occurs, customers will be notified by email with an update
Production & fulfillment
Once pre-orders are collected, production begins. Each cue is produced in limited batches and undergoes quality control before shipping.
Orders are fulfilled in the order they are received.
Changes to delivery timeline
If the estimated shipping window changes materially, we will:
- Inform customers via email
- Provide an updated timeline
- Offer refund options where applicable
Refund Policy (Pre-Orders)
Cooling-off period
You may cancel your pre-order for a full refund within 14 days of purchase, provided production has not yet started.
After production has started
Once production of your pre-ordered item has begun:
- Refunds may no longer be possible, or
- Refunds may be issued minus payment processing fees, depending on production status
This is because funds are used directly to manufacture your product.
How refunds are processed
- Approved refunds are issued to the original payment method
- Processing time depends on your payment provider (usually 5–10 business days)
Chargebacks & disputes
We encourage customers to contact us first at business@krausecues.com before filing a chargeback or payment dispute.
We are committed to transparent communication and fair resolutions.
Contact
For any questions about pre-orders or refunds, contact us at: business@krausecues.com
Krausecues Limited Lifetime Warranty
Each Krausecues cue is made from premium materials and undergoes strict quality control. We offer a Limited Lifetime Warranty to the original purchaser against any manufacturing defects, provided that clear proof is supplied that the issue is due to a manufacturing defect.
Covered:
- Any defect in materials or workmanship caused during manufacturing
- Structural integrity, glue, joints, wood, and other manufacturing-related issues
Not Covered:
- Normal wear and tear (tip, ferrule, finish)
- Damage from misuse, accidents, or abuse
- Modifications or alterations
- Environmental damage (extreme temperature or humidity)
How to Make a Claim:
- 1: Contact us at business@krausecues.com with your order number, photos of the issue, and any additional proof showing it is a manufacturing defect.
- 2: We will review your claim and provide instructions for repair or replacement.
- 3: Shipping costs for returning the cue are prepaid by the customer, unless otherwise agreed.
Important Notes:
- This warranty is non-transferable and applies only to the original purchaser.
-Warranty is limited to repair or replacement of the defective cue. No other damages or losses are covered.
Payment & Shipping
Payment
All prices are in U.S. Dollars (USD) and are subject to change without notice. When you order through our secure online checkout, your payment is collected at the time of purchase, including for pre-orders.
We currently accept payment via:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- JCB
- Discover
- Diners Club
If we are unable to process your payment, please check that your card number, expiration date, and billing address match your statement. You will be notified via email if additional verification is required.
Shipping
All pre-orders will be shipped according to the estimated delivery window provided on the product page.
- Orders are fulfilled in the order they are received.
- Minor delays may occur due to manufacturing, quality control, or logistics. If your shipment is delayed beyond the estimated window, you will be notified by email.
International Sales Tax and Import Duties
Import taxes, customs duties, and fees vary by country and are the responsibility of the customer. Shipping costs do not include these charges. Please check with your local authorities for applicable fees before placing your order.
Shipping Problems
If your shipment is delayed, lost, or damaged, please contact business@krausecues.com with your order number.
- Do not discard packaging for damaged shipments.
- We will review the situation and arrange a replacement if applicable.
Krausecues Terms & Conditions
Welcome
Welcome to the Krausecues website. By using this site, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
Who We Are
Krausecues is the owner and operator of this website. All products, logos, and trademarks displayed on this site are the property of Krausecues unless otherwise noted.
Changes to Terms
We may update these Terms & Conditions at any time by updating this page. Changes will apply to all future use of the site. Your continued use of the site after changes constitutes acceptance of the new terms.
Use of Site Contents
All content on this site is for your personal, non-commercial use. You may not copy, redistribute, republish, or use any material for commercial purposes without our written permission. Any unauthorized use may violate copyright, trademark, and other laws.
Privacy
Your privacy is important to us. We do not sell your personal information to third parties. For details on how we collect and use your data, please see our Privacy Policy.
Customized Products
Customized products, if offered in the future, are not eligible for return or exchange unless there is a manufacturing defect. All sales of customized products are final.
Pricing
All prices are listed in U.S. Dollars (USD) and are subject to change without notice. In the event of a pricing error, we reserve the right to correct it and, if necessary, cancel the order and refund any payments.
Warranty
Krausecues products are covered under our Limited Lifetime Warranty for manufacturing defects. For details, see our Warranty Policy.
Mobile Messaging
By subscribing to any Krausecues SMS or messaging services, you agree to receive messages as described, and may opt-out at any time. Message and data rates may apply.
Disclaimer of Warranty
The site and its content are provided “AS IS” without any warranty, express or implied, including merchantability or fitness for a particular purpose. Krausecues is not responsible for errors, interruptions, or damages arising from the use of this website.
Copyright & Trademarks
All content on this site is owned by Krausecues or its licensors. You may not use any content or trademarks without prior written consent.
General Disclaimer
The information provided on this website is for general informational and commercial purposes only. While Krausecues makes every effort to ensure the accuracy of product descriptions, specifications, images, and pricing, we do not guarantee that all content is error-free, complete, or current.
Product colors, finishes, and wood grain may vary slightly due to manufacturing tolerances, natural materials, lighting conditions, and screen displays.
Krausecues reserves the right to modify product details, pricing, availability, and website content at any time without prior notice.